Airline cancellations and delays have topped the list of people’s gripes, as per a number of European traveller surveys. However, as a passenger, you can file flight compensation claims when an airline cancels a flight without prior intimation.
If you are catching a flight from any European Union airport, or are flying from outside the EU to any destination within the EU with any EU-based airline, then the Denied Boarding Regulation protects you from the inconvenience caused due to flight cancellations and delays.
According to the Denied Boarding Regulation, the airline must compulsorily provide you assistance and compensation in case your flight is delayed after a certain point of time.
What does the Denied Boarding Regulation say ?
The Denied Boarding Regulation is applicable only if:
- There is a confirmed flight ticket booking in your name
- You had a timely check-in at the airport (In case of an absence of clear check-in time, you should have reached the airport a minimum of 45 minutes prior your flight departure)
- Your departure airport is located within the European Union, or you are flying in from an airport outside the EU in a “community carrier”- an airline that has its principal place of business or headquarters within the EU. All European airlines are included within this ambit. This information is important if you wish to file a case of EU airline compensation claims against the airline.
According to the Denied Boarding Regulation, all European airline compensation claims must be paid through cash, bank cheques, electronic bank transfers or through travel vouchers and other services, if permitted by the passenger.
The Regulation clearly states the amount of compensation passengers are entitled to receive. It depends on the distance covered by the flight, and the delay in reaching your destination.
- If the cancelled/delayed flight was to cover a distance of less than 1,500 kilometres and you arrive at your destination more than two hours late due to the cancellation/delay, you are entitled to receive flight compensation claims worth €250.
- If the cancelled/delayed flight was to cover between 1,500 and 3,500 kilometres, and you arrive at your destination more than three hours late due to the delay/cancellation, you are entitled to receive €400.
- If the cancelled/delayed flight was to cover more than 3,500 kilometres and you arrive at your destination up to four hours late due to the delay/cancellation, you are entitled to get €300 as compensation.
- If the cancelled/delayed flight was to cover more than 3,500 kilometres and you arrive at your destination more than four hours late due to the delay/cancellation, you are entitled to get a compensatory amount of €600.
Cancelling much before the day of departure
Even if the airline cancels your flight seven days prior to the departure, you can still file for EU airline compensation claims .