If you’ve been following the latest news of flight cancellations and delays, you are likely to have heard about the recent delays at Edinburgh Airport. The delays were said to have been caused by a power cut, which, naturally, led to absolute chaos. This is said to be the second such incident to occur at Edinburgh Airport.
The outrage had mainly affected those traveling over the holidays. Flights were left stranded, while thousands of passengers were forced to wait for the processing to begin which was, unfortunately, affected by the outage. Around 23 flights had been scheduled for take-off. However, all of them had been cancelled.
Many of the passengers took to social media to voice their frustration. One passenger, an Andy Grant, tweeted that the toilets at the airport weren’t functioning and that there were no updates regarding the outage. Another passenger tweeted that he/she was stuck on the airplane and couldn’t step out. Barring these troubles, a pressing issue among passengers was whether they were entitled to compensation. Fortunately, the good news is that the people affected by this incident are eligible to claim for compensation. So, if you were one of those flyers, here’s what you need to do.
Understand Your Rights
According to EU Regulation 261/2004, all fliers are entitled compensation in the case of boarding denial, delays, and cancellations. Not only does this apply to airlines operating within the EU, but, also, all passengers that fly on these airlines. In fact, even non-EU flights landing at an EU airport will automatically come under the purview of Regulation 261/2004.
The regulations state that flyers are eligible for compensation if their flight is delayed by 3 or more hours. This includes delays caused by technical issues, controllable staffing issues, denied boarding due to overbooking, and even knock-on effect delays, where a flight is delayed due to the delay of an earlier flight. However, compensation isn’t valid when and if the delay is caused by strikes, extreme weather, illness affecting the crew member, airport staff related inefficiency, and political unrest.
There are services to help you with this process. Generally, all you have to do is visit the service company’s website and post your claim. You are only required to provide details such as your flight number, your booking reference, and departure date and departure airport. After that, it is simply a matter of waiting. The compensation amount is fixed and has nothing to do with the cost of your flight ticket. The compensation amount is calculated according to the duration of the delay and the distance between the location you’re departing from and the location you’re scheduled to arrive at.
The amount usually ranges from 250 Euros to 600 Euros. The exact amount will be calculated based on the factors mentioned above. The calculation factors in entitlements as well. This could include meals, refreshments, and overnight lodging etc.