The European Commission has now launched a free smartphone application available for Apple iOS iPhone and iPad, Google Android, Blackberry and Microsoft Windows Phone. The purpose of this user-friendly app is to help inform passengers about European Regulation 261/2004 which outlines passenger rights when it comes to flight delays or cancellations. According to the regulation passengers can claim EU flight delay compensation if they have been subject to a flight delay of three hours or more. Therefore, if a passenger arrives at the airport and finds that their flight has been delayed they can now download the application on the spot to check their EU passenger rights (flight delay rights).
The EU is the only area in the world where passengers are protected by a full set of Passenger Rights. The EU comprises of 28 member states Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom but the regulation also includes Iceland, Norway, Switzerland and Liechtenstein . EC Regulation 261/2004 is the binding law for all of these countries meaning that it only applies to EU regulated flights. An EU regulated flight is any flight departing from an EU airport (regardless of the airline) or any flight departing from an airport outside of the EU, arriving at an airport within the EU operated by a European airline.
In addition to downloading the app, if you experience a flight delay when travelling abroad you should also visit Blueway Limited’s. Blueway Limited is a flight delay refunds company based in the UK that deal with flight delay compensation claims on a daily basis. Blueway strictly follow the guidelines set in EC regulation 261/2004. Compensation is fixed and is carefully calculated based on the length of flight (in kilometres and the length of the delay (in hours). For a delay 3 hours or more up to 1,500km (e.g. London to Paris) passengers would be entitled to claim €250 (£200), flights between 1,500km and 3,500km (e.g. Manchester to Malaga) would entitle passengers to claim €400 (£320). All intra-Community flights more than 1,500 (flights within the EU only), delayed for 3 hours or more would entitle passengers to €400 (£320). For flights between an EU and non-EU airport (e.g. London to New York) over 3,500km, would entitle passengers to claim €300 (£240) if the delay was between 3-4 hours or €600 (£480) if the delay was more than 4 hours. Compensation is also granted per person, so for a family of four the compensation would quadruple. If the delay is more than five hours, and you decide not to continue with your journey, you have the right to request for a reimbursement on your ticket and be flown back to where you originally started your journey. Or alternatively you could withstand the delay, be put up free of charge in a hotel (by the airline) and then later make a flight delay compensation claim by contacting Blueway Limited once you return back home.