Well Stephen thank you for getting my refund. after I twice e mailed the air line and both times they denied liability. all most give up as I had a good holiday so what had I to lose by using your company. well if I did not use you I would have lost over Â£1100 as you did every thing for me , too good to be true. thank you very much. will certainly recommend your company to any one. thanks again for a job well done neil.