This is the second time I have used Blueway for flight delays that myself and my family have had. When the flight delay occurs the travel company give you details of how to claim but I would never go through them as I am sure the compensation would be minimal compared to that won by Blueway. The service is hassle free and they only need a few details and they do all the hard work. I have already recommended them to family and friends, as you have nothing to loose by making a claim. The compensation I have received is great and will go towards my next holiday!