Most British Travellers Don’t Claim Flight Delay Compensation

Posted on January, 2 2015 by Blueway Limited

A recent report has revealed that around 20 percent of British travellers suffer very lengthy delays, but only a few of them actually claim refunds. The travel study by Which? Travel has revealed that more than one-fifth of the UK’s passengers experience flight delays that make them eligible for refunds or compensation according to the rules of the EU. The research has also revealed that most of the travellers who have experienced flight delays of more than three hour and can claim compensation from the airlines aren’t really claiming the compensation they deserve.

Poll covered over 7700 passengers

Which? Travel covered a total of 7729 passengers during its survey. Of them, only 38 percent have claimed compensation that they rightfully deserved. Flight delays and cancellations have affected over one-fifth of the British passengers in the last 2 years, and those with over 3 hour delay are entitled to a compensation of €250 and €600, if the delay could have been avoided. So any delays due to extraordinary circumstances or natural calamities like floods, storms etc are not considered.

The company, Which? has revealed that 37 percent of its members experienced flight delays and 21 percent of them had to experience delays of over 3 hours.

People willing to pay more for punctuality

 Of the people polled, 44 percent had said that they would be happy to pay extra if the airline company has an excellent punctuality record. So if the flight costs them £250, they would be willing to pay £50 extra to reach their destination on time. The delays in flight travel are likely to grow n the future, with increase in flight travel.

People sceptical about compensation

Passengers who do not claim compensation they are entitled to most likely do so because they are not very comfortable with the process involved and others are simply sceptical about it. One of the passengers, 40-year old Gill Coombes, said that airlines offering compensation are bound to take that money back from passengers through other means, for example via a hike in airfare etc. In the end, it is the passengers who are likely to pay for everything from their pocket, she added.  This however is not strictly true since many airlines have been for years adding a levy charge to cover the EC Regulation 261 and so such airlines are actually profiting from this.

 Monarch and Thomas Cook worst in flight delays

The study revealed that of all British airlines, Monarch and Thomas Cook airlines are the worst in terms of meeting their schedules. Both the airlines have repeatedly failed to meet the industry-standard “on time”, which is no more than 15 minutes. While Thomas Cook had an average delay time of 18 minutes, Monarch registered a delay of 17 minutes in the past two years. Overall, 20 percent of the flights in the UK have been delayed in the past two years.

Weather and strikes main reason for delay

According to a spokesperson for Thomas Cook, bad weather and strikes are among the top reasons for flight delays. He also added that the airlines does as much as it can to ensure timely departure of flights and does not cancel any of their flights which can skew the numbers. If you have experienced a  flight delay of 3 hours or more in the last 6 years either flying out of the EU, or into the EU (via an EU airline), then contact Blueway today (Flight Delay Refunds)

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