Flights Delays and European Rules

Posted on August, 4 2017 by Blueway Limited

Ryanair announced to speed up processing of compensation claims for flight delays and cancelled flights within 10 days with 150 customer service representatives to carry out this operation. Payouts fixed at 250 Euros and 400 Euros based on the distance of the flight

If you’re a flyer who isn’t from the European Union, there’s a good chance that you’re wondering about Flight Delay Compensation works here. If you are, we’ll cut to the chase and let you know that yes, you are entitled to flight delay and cancellation compensation.

However, there are conditions that have been put in place to ensure fairness to both sides. So, if you’re traveling to the EU anytime soon, it would be wise of you to read this article and stay informed.


Airline Delay Conditions

If your airline within the EU has caused the delay, here are a few things you can expect.

  • In a delay lasting around 2 hours, you are to be provided with a voucher that entitles you to food, email, and access to a phone. If the delay crosses the 2-hour limit, the airline is required to provide you with accommodation in a hotel.
  • If the delay lasts longer than 3 hours or if your flight is cancelled indefinitely, you are to be provided with a voucher that entitles you to everything we just mentioned above and also to a fair compensation. Now, the compensation value is determined by the distance to be travelled and the duration of the delay. However, to give you a rough idea, a 4-hour delay could entitle you to almost 300 Euros.
  • If the delay touches the 5-hour mark, the respective airline has to provide a complete refund. This applies to connecting flights to America and Australia as well. Even if the delay is limited to your journey within the EU, you can still claim compensation for the entire journey. However, if you decide to board the delayed flight even after the 5-hour delay, you will not be given a refund. But, on the other hand, you will be compensated with money (around 600 Euros). The actual compensation amount can vary based on the distance being travelled and the duration of the delay.
  • If the delay or cancellation has occurred due to Extraordinary Circumstances, you aren’t entitled to request for compensation.


Your Duties as a Foreign Flyer

As a foreign flyer, there are rules you need to follow when you head into another country. One of the first rules to follow is to treat the airport staff with respect. Just because you’re paying does not mean you get to dictate rules. If there are grievances, follow protocol and be polite.

If your flight is significantly delayed and you want to step out, speak to the security personnel and have them escort you out. However, don’t return and go as you please. Once you step out, return only when you’re sure you need to get back in. While doing so, you will have to go through the screening process again.

If you’re not sure about how long your delay is going to last, don’t hesitate to speak to a personnel member from the airline or the airport. Ask them for information and plan accordingly.

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