If your flight has been delayed, you may be entitled to compensation. EU rule 261/2004 states that if your flight is delayed by more than three hours and if it is the airline’s fault, passengers will have to be paid compensation for the delay. The airline may have to pay you up to €600 depending on the delay and distance covered by the flight. In all cases, the delay should be three hours or more.
If the distance covered is under 1500 km, the airline will have to compensate you with €250. If the distance is between 1500 and 3500 km, the compensation is €400. If the distance is over 3500 km and the delay is between three and four hours, the compensation price is €300. If the distance is over 3500 km and the delay is more than four hours, you will receive €600 in compensation.
Time of delay and distance covered determine compensation
Basically, airline delay compensation claims vary and depend on the distance covered and the delay time. It is fixed and it does not correspond to the ticket cost. The compensation is also based on the time the flight arrives and not on when the flight departed from the airport. So, if the flight departed four hours late but arrived only two and a half hour late at the airport from where you boarded it, you cannot claim compensation.
Compensation claim for a flight delay is different from refunds. If the delay is over five hours and you decide not to travel with the airline, you can ask for a refund on your ticket, whatever the reason for the delay.
To file for a claim, the airline you flew with should be located in the EU. Even if the flight is non-EU, it should take off from an EU airport. If you think you have a legitimate case and have cause to believe that the airline is not responding on purpose, you can contact flight delay claims companies. They will intervene on your behalf and ensure that you receive the compensation you are entitled to.
Free refreshments and meals to be given if the flight is delayed by more than two hours
If the flight is delayed by more than two hours (three hours for long distance flights), each passenger on the plane is entitled to free refreshments and meals, two emails and telephone calls and free accommodation at a hotel. If the airline does not offer you these facilities, pay for them yourself and keep the receipts so that you can claim the expenses from the airline later.
Compensation is also dependent on the cause of the delay. If the airline proves that the delay was caused by an ‘extraordinary circumstance’, then you are not eligible for compensation. Airline claim services can help you navigate the legal framework around airline compensation claims and avoid the red tape.