Sending Mails to Airlines About Compensation but Not Getting Any Reply

Posted on August, 25 2017 by Blueway Limited

Claiming Compensation can be quite a problem as experienced recently by a British Airways (BA) passenger named Evie from Glasgow. The passenger, who was scheduled to fly during the bank holiday weekend in May, is believed to have waited for her 4:05 PM from Glasgow to London.

However, she ended up waiting an entire day and was not given any clue as to whether her flight would actually take-off. Eventually, the passenger was forced to change her plans at the last minute and take the train to London.

When she sent in her compensation letter, there seemed to have been no response from the other end.


Not the Only Case

Cases similar to this were quite common during the May bank holiday weekend. The delays were primarily caused due to an issue with the IT systems at BA. In fact, it led to disruptions across the globe. On one of the following mornings, BA had to cancel all flights that were scheduled to leave from London, Heathrow, and Gatwick. The disruptions continued well into the end of the weekend.

However, that does not change the fact that Evie and many others like here are entitled to a fair compensation. If you’re someone who has experienced something similar to what Evie went through, remember that you are protected by the Denied Boarding Regulation.

There are 3 conditions under which this clause is applied. Firstly, as a flyer, you are required to have checked in on time or 45 minutes earlier than the flight’s scheduled departure time. Secondly, your flight either needs to depart an EU airport or fly into an EU airport and it must be a “community carrier”. What that means is it must be a carrier that primarily operates out of the EU. So, all European carriers are covered. Finally, you need to have a confirmed booking.

If you meet all three conditions, you are covered by the Denied Boarding Regulation.


The Claim Value

As for the Claim Value, it depends on factors such as the distance that your flight was scheduled to cover and the length of the delay. So, you are entitled to free calls, refreshments, and meals if your situation meets the following requirements:

  • A delay of 2 hours for a flight that is scheduled to over less than 932 miles.
  • A delay of 3 hours for a flight within the EU that has to cover over 932 miles.
  • A delay of 3 hours for a flight outside the EU that has to cover distances over 932 miles and less than 2174 miles.
  • A delay of 3 hours for any flight that is flying into EU or departing EU.


However, if the delay lasts longer than 5 hours, you can choose between being rerouted or being reimbursed in the same way you be if your flight was canceled.

The only time a claim isn’t valid is if the delay or cancellation has occurred due to extraordinary circumstances such as bad weather, which, are beyond the airline operator’s control. But, even in those circumstances, the airline is required to offer refreshments, accommodation, hotel transfers, and meals depending on delay time and flight distance.

So, if you ever find yourself in a situation similar to Evie’s, just remember what you read here.

Comments are closed.