Time and time again airlines incorrectly turn down flight delay compensation claims. This can be extremely frustrating for the passenger involved as it feels as though no progress is being made. Airlines try to make the process as awkward as they can. They tend to not respond at all, or when they do, they respond with a lengthy email reeling off a long list of legal terms in the hope that it scares off the passenger from claiming. Airlines tend to over-complicate the process unnecessarily solely for their own advantage. Passengers under European law are entitled to claim airline compensation if they have been heavily delayed. According to EC Regulation 261/2004, a flight has to be delayed a minimum of 3 hours in order to qualify for compensation. Passengers are entitled to claim airline delay refunds for flight delays less than 3 hours, but compensation would not be rewarded to them. These refunds would only be granted for very basic commodities such as food and refreshments during the wait, two telephone calls and if necessary, hotel accommodation if the flight had to be rescheduled to the following day. These rights also apply if your flight was cancelled at short notice.
Even though airlines are incorrectly turning down flight delay compensation claims, it doesn’t mean that these claims cannot be appealed. It was found that 98% of compensation claims are rejected, meaning that only 2% of claims made against airlines are settled without court action. In order to win compensation from airlines for flight delays it is almost certain that a court hearing will be arranged. Airlines will go to great lengths in order to postpone paying out. Even though in the long run it ends up costing the airlines more money, as legal fees rack up.
If you are worried about having to attend court or if you simply do not have the time or the patience to claim, contact services such as Blueway Limited. Blueway Limited is a company that you can rely on to claim back flight delay compensation on your behalf. The purpose of this is to take off the pressure to encourage people to claim. Approximately 10 million people are yet to come forward to claim an airline refund for delayed flights, each of which could receive up to 600 euros. The likelihood is that these people are simply too busy to worry about claiming back compensation for a flight delay that may have occurred several years ago. But with companies such as Blueway available, this does not have to be an issue. The only information that Blueway Limited need in order to begin processing your claim is some very basic information concerning the flight (e.g. names of passengers, the arrival/departure airports, an approximate date). Even if you cannot remember some of the details exactly, Blueway can search their databases in order to find this information for you. You genuinely have nothing to lose!