Top Five Travel Complaints

Posted on September, 15 2014 by Blueway Limited

complaintsWhen travelling abroad, passengers always feel a little let down. Whether it was due to having a tasteless in-flight meal, getting fined at the airport or being faced with a flight delay, there is an abundance of different scenarios that could potentially go wrong when travelling abroad. Trip Advisor recently conducted their annual Air Travel Survey to find out the top five flyer complaints about air travel. Over 4,300 people took part in the survey and were asked questions about how air travel has improved and what has not improved.

The top five improvements show that passengers believe there is a much more streamlined check-in process (38%), easier check in (36%), more streamlined security process (28%) and better in-flight entertainment (25%). These results confirm that both airports and airlines are becoming more efficient and accommodating for air travellers.

The top five passenger complaints indicated that 73% of passengers are unhappy about uncomfortable seats and limited legroom. Low-cost airlines such as Ryanair and EasyJet are among the worst of the airlines for this, as their budget does not stretch to provide passengers with luxurious seats and extra legroom. 66% of passengers thought that the prices of tickets and airline fees are too costly. Ryanair used to be the biggest culprit for airline fees, but have recently amended their policy to cut back on these additional charges. The £70 boarding pass re-issue fee has now been reduced to an affordable £15 and the £60 fee for checking in luggage has been reduced to £30.Passengers complain about long security queues and loud crying children as they received 35% and 32%, respectively.

42 percent of passengers admitted that they would pay to sit in a child-free area. The survey also showed that 45% of passengers feel that unpredictable flight delays are the biggest pain when travelling. The Civil Aviation Authority (CAA) released information about the performance of major airlines around the world. The study focused on 75 international airports to calculate which airports had the highest and lowest on-time performance. Of the five major London Airports; Heathrow, Gatwick, London City, Luton and Stansted it was found that 84% of flights were considered as on-time. London saw an overall increase of 8% from the previous year, when only 76% of flights were on-time.

If you experience a flight delay when travelling abroad that caused you to arrive at your destination a minimum of 3 hours late, then according to European Regulation 261/2004 you could claim compensation for the delay. Any delay less than three hours would unfortunately not qualify for air travel compensation. If you have been subject to a flight delay over the past six years, contact a flight delay refunds company such as Blueway Limited who will be able to assist you. Blueway Limited is a well established company based in the UK that has successfully won flight delays airline compensation on behalf of passengers all across Europe. Blueway have also represented passengers from China and America. As long as the flight was EU-regulated, Blueway can represent you! Don’t delay, contact Blueway today!

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