What to do When Your Holiday Flight is Delayed or Cancelled?

Posted on June, 4 2015 by Blueway Limited

Holiday Flight Delay CompensationThe summer months are known to be filled with people holidaying. People living in cold areas holiday in warmer climates and those in warm places go to colder spots. It calls for a lot of travelling and a lot of organising. It is one of the reasons why a lot of travellers opt for package tours. Not all tickets and tours, however qualify as a holiday package. The EU regulations have a set of criteria that have to be met for a travel plan to be called a package.

Package travel

A package travel is one that meets two major requirements:

  • The package must cover a time period of over a minimum of 24 hours.
  • The payment made for it must be all inclusive, and must cover and specifically mention price, destinations, itinerary, local travels, meals, accommodation, passport and Visa requirements, payment methods, and the time line in which cancellations are allowed.

The company that is organising the holiday is completely responsible for all the travelling. The amount that is mentioned in the brochure also cannot be changed unless there is provision for it in the contract.

Flight delay compensation in case of holiday packages

Holidays can be ruined by flight delays and it may cause a lot of distress, especially to children. A delayed flight can also wreak havoc in holidays as a missed connection can make the travel time a day longer, where hotel reservations may get automatically cancelled, and other things like tickets to shows, for example, may become useless, that can amount to a lot of money and effort going waste. The EU regulations also talk about package holidays, but the procedure in making flight delay compensation claims in such a case is a little different.

The organising company is wholly responsible for managing delays and handling the following paperwork. Make sure you discuss it and include it in your contract before you sign it. The first thing to do in case of a delay or cancellation is make sure that you have contacted the organizer and informed them about it. If you are going directly to the airline, get a copy of the tickets along with other things like hotel stays and food bills that you will have to get reimbursed by the airline in case of a cancellation. Make sure you agree on the amount they refund to you before signing or sending out the original tickets and bills. Save all back and forth emails and other correspondences in case you need them as evidence later on.

Breach of contract

In case the package organiser refuses to help out or refund the money that is owed to you, you can also move to the court against them for breach of contract. The easiest way to do this is to hire a professional flight delay compensation claims agent to do it for you. These professionals specialise in such cases and can surely recover what is owed to you.

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